Chile Modernizes National ID Infrastructure With Safran Technology

On September 2, 2013, Chile went live with its new national ID and passport infrastructure, following a sweeping modernization program. Home to some 18m people, Chile is one of Latin America's most stable and prosperous nations. The modernization program has given the people of Chile a robust and secure national identity system protected from tampering and counterfeiting.Selecting Safran as partner, the Chilean government awarded a 10-year contract that saw two central sites and 380 regional offices renewed with the latest technology.

In February 2008, Chile's National Records Administration (Servicio de Registro Civil e Identificación) launched a tender to replace the country's aging identity and travel documents and issuance infrastructure.

Under the 10-year contract, Safran has supplied an end-to-end secure ID management and document production solution based on its latest-generation ID management technology. Safran delivered almost 900 enrollment stations for capturing biometric data (photos and fingerprints). For additional security, the ID cards and passport data pages are manufactured at the company's highly secure production site in the Netherlands. The security features and special design of the e-ID cards and e-passports (including polycarbonate construction, the most resistant material available on the market today) have given Chile modern, robust and secure documents.

The new e-documents have many benefits, such as Safran's Match-On-Card technology, enabling access to e-services, while protecting identity with strong multi-biometric authentication. Reservations to apply for a new e-ID card or e-passport at a preferred issuance office can be made a mere 15 minutes ahead of the timeslot, via the internet or a call center. Chileans can also track the status of requested documentation using the online system. Moreover, the new e-passport technology has enabled Chile to join the US Visa Waiver Program; since March 31, 2014, Chileans have been able to travel to the United States and stay for a maximum duration of 90 days, whether for vacation or business trip or transit, without applying for a visa.


Safran's contract with Chile's national records administration has enabled the deployment of a state-of-the-art identity information and production infrastructure. The new system is faster, more efficient and more reliable, with Safran technology facilitating the issuance of e-ID cards and e-passports that address privacy concerns, while increasing security.

In recognition of the innovative reservation system, its customer-first service model and Technical Skills Certification Program, the National Records Administration received the 2015 Annual Institutional Excellence Award.

with Chile's National Records Administration
enrollment stations delivered