Technical Support & Customer Service

Morpho Detection is committed to providing the highest quality service and support for all products by leveraging decades of experience, a global supply chain and a worldwide network of expert field technicians.

Providing a comprehensive array of services and equipment support, our extensive network of highly trained and experienced field service engineers are located around the world, offering coverage for customers' mission-critical operations. A wide range of service plans are available to optimize installed products and help avoid unexpected repair costs – we offer all-inclusive or customized support, including the items below:

  • Equipment upgrades: software and hardware updates, integration to a conveyor belt, refurbishments
  • Technician training program
  • Operator training program
  • Instructor training program
  • Consulting
  • Parts and consumables supply
  • Moving heavy machines
  • On-site service visits

To contact our Customer Service

Please contact your local tech team or one of the phone numbers below.

For CT-related issues

Call +1 877-877-1008 (24/7) or send an e-mail to CAC@morphodetection.com

For trace detectors related issues or enquiries

  • In North America or Latin America:

Call +1 866-517-5580 from 8:30 a.m. to 5:00 p.m. (EST) or send an e-mail to CAC@morphodetection.com

  • In Australia:

Call +61-2-9424-3500 from 9:00 a.m. to 5:00 p.m. (AEST) or send an e-mail to service.mdau@morpho.com

  • Anywhere else:

Call +44 1223-728-888 from 8:30 a.m. to 5:00 p.m. (GMT) or send an email to: